Cancellation Policy – 1988GSPL
We understand that plans can change. At 1988GSPL, we aim to make the cancellation process as straightforward as possible.
Order Cancellation Window
- Orders can be cancelled within 12 hours of placement or before the item has been shipped, whichever comes first.
- After this window, your order will have already entered processing or shipping and can no longer be cancelled.
Orders Not Eligible for Cancellation
- If your order has already been processed or shipped, a cancellation may still be possible, but a 10% processing fee will be applied to cover handling and restocking costs.
- Includes customized, configured, or special-order CCTV systems.
- Contain digital licenses or software downloads.
What to Do if You Miss the Cancellation Window
- If your order has already shipped, you may be eligible to return the item after delivery under our Return Policy.
- Shipping and restocking fees may apply.
How to Request a Cancellation
To request a cancellation, contact us immediately with your order number:
Please include:
- Your full name
- Order number
- Reason for cancellation
We’ll respond within 1 business day to confirm the status of your request.
Refund for Cancelled Orders
- If your cancellation is successful, a full refund will be issued to your original payment method within 5–7 business days.
Need Assistance?
If you have questions about your order or cancellation eligibility, don’t hesitate to reach out:
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